How to order?
The order process is quite easy. Just follow the 8 steps below and your order is done.
1) Add your items to the Shopping Cart by clicking the button.
2) Click on the 'Checkout' button in the Shopping Cart.
3) Optionally change the number of items by changing the Qty field or add other products.
4) You can now either Create a new account or login to an already created account.
5) Choose shipping method
6) Check the Total Order Amount and Shipping Costs and choose your Payment and Delivery options
7) Click on the 'Checkout' button on the Shopping Cart Overview page.
8) Check all details, agree with our Conditions of Use and confirm the order.
Bank Transfer payments will generate a confirmation e-mail with your order number, quantities ordered and order total including shipping and tax and instructions how to finish your order. Depending on Bank and country transferring money to us can take up to one week approximately.
Prices
All prices are in New Zealand dollars and inclusive of GST.
Regular Customer Discount
Our customers will receive a discount of up to 25% based on the products bought (excl. tax) in our shop for up to one year ago. The discount will be automatically calculated over the product price excl. tax by our software upon checkout. See below table:
| $100-$200 | 10% discount |
| $200-$300 | 20% discount |
| $300+ | 25% discount |
Payments
As we try to keep things transparent and sell our products at the lowest price possible please read the following carefully:
1) We accept Direct Bank Transfers. .
Our bank account: 03 0399 0312152 000
2) Paypal
We offer our customers the ability to pay by Paypal, but as we don't want to raise our prices
just to offer "Free" Paypal payments.
Our account with paypal is: marianne@mistymystic.com
Warranty and returns
You have a period of 7 days after receiving your products in which you send back any (unopened) products AFTER notifying us. When the products have been returned to us your order amount will be credited to you within 30 days.
Please note the original shipping costs and the shipping costs to return the product(s) to us will ALWAYS be on your account and will NOT be credited! Any opened products cannot be returned and will NOT be credited.
Packages which for whatever reason are NOT received by us will NOT be paid back, so be sure you send it to us with with a value added service like a Delivery Signature or at least Track & Trace enabled!
Returns can be send to the following address:
MarMis Ltd
103 MacWhinney Drive
RD1
Drury 2577
New Zealand
Shipping
Goods will be shipped by NZ Couriers or by post. You can choose between Standard Shipping and Courier shipping. Because of the non trackable nature of Standard Shipping choosing this shipping option is for own risk. In other words: Are you willing to take a risk or will you go for a safer delivery method? We only guarantee money back on Courier packages. Also check the 'Lost Packages' section below. Packages are Track & Traceable by default at NZ Couriers.
Delivery Times
After payment has arrived shipping will usually will commence within 1-3 business days.
Cancellations
You can cancel most orders at any time before sending us a payment. Just use our E-Mail and tell us. After sending a payment this becomes more difficult and largely depends if an item has been shipped already or not. When not receiving payment for a certain amount of time and no response on emails from our side we by default will cancel your order after 15 days.
Lost Items
We'll be upfront with you. It isn't a nice procedure you and us have to go through when packages do get lost! And yes... they sadly DO sometimes get lost! First of all: Standard mail will receive NO cashback. This because packages were sent uninsured and cannot be track and traced. Courier Packages can receive cashback (excluding shipping costs) in case your package is lost. However: For us to get back (a portion) of the value of the package NZ Couriers will need to do a full investigation which can take up to 3(!) months after we file a written complaint form. This means you will have to wait about 3,5 months max. before NZ courier will return its official statement package is lost. If package is still not found after this period you will of course receive compensation for the products lost. Shipping costs will NOT be compensated. Waiting for the investigation to finish takes a long time and we cannot do anything to speed it up other than hope the package does show up somewhere (preferably at your door of course). Don't forget to let us know if it did come in!
Product Inspection & Damaged goods
Everything we sell will be opened and inspected for damage before sending the item to customer. This means that if any damage to a product is found this means this happened during transport to customer. If customer receives a damaged Package customer should refuse the package upon original delivery attempt. If customer decides to accept a damaged package any damage should be noted on the carrier delivery report. Please do not open or use any damaged product, do not discard the original box and packaging and notify us immediately!
Order changes
Although internet orders generate an automatic confirmation and response e-mail, MistyMystic remains the right to change its pricing, product description or specification during or after any order confirmation or response e-mail, but prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason.
We will notify you of any corrections or changes and ask for your approval before we complete your order. We will not complete your order until we have your approval, so ALWAYS include a working e-mail address. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order.
